Support
Spotter is built by a small team, and email reaches us directly rather than a ticket queue.
help@daappventures.comWho you are writing to
- Dharmarajsinh Jethva
- Asiqur Rahman
Common requests
Manage or cancel your subscription
Subscriptions are billed by Apple, not by us, so they are cancelled in your Apple ID settings. Deleting the app does not cancel a subscription.
Open Apple subscription settingsRequest a refund
Every purchase goes through Apple, which means Apple handles all refunds. We cannot issue, approve, or refuse one.
Request a refund from AppleDelete your account and data
You can delete your account from inside the app. It permanently removes every set, video, thumbnail, and coaching conversation.
How to delete your accountAccess, correct, or export your data
Email us and we will handle it manually. We respond within one month, or within 45 days for consumer health data requests from Washington and Nevada.
Email help@daappventures.com
If you are hurt, or in pain
Spotter is not a medical device, and it cannot tell you whether a lift is safe for you. If something hurts, see a clinician. Do not ask the coach.